Accidents and damage
You must notify us of any damage to the vehicle, no matter how slight, within 24 hours.
- Safety first
Make sure that you are not injured, stay safe and contact the police and/or emergency services, if necessary.
- Contact our roadside assistance service: (+352) 40 71 40
If your car will not start, contact our roadside assistance service on (+352) 40 71 40.
- Report your claim to Leasys within 24 hours
Fill in the accident declaration form using the My Leasys application or online.
If a third party is involved, send us your European accident notification form.
Leasys will direct you to a partner garage and provide you with a courtesy car, free of charge, while your car is being repaired! - Take photos
If it is safe to do so, take photos of any other vehicles involved and the location of the accident. Make sure the licence plate is visible in this picture. Such photographs may be needed for the claim’s file. Did you know that good quality photos can speed up the repair of your car?
If your car has been damaged in different accidents, it is important to know that each incident will be treated individually as a claim. Don’t allow damage to accumulate without reporting it.
Important:
- Once the claim has been submitted, Leasys will contact you to direct you to one of its partner auto workshops.
- If body work is needed, it must be done by a Leasys-approved provider. Leasys will provide a category B replacement vehicle to you, free of charge.
- Any damage to the vehicle, however minor, must be reported to Leasys within 24 hours.
- Any expenses that you advanced will be reimbursed by Leasys up to the limits set for roadside assistance.
- Other mechanic services will not be reimbursed if they incur costs.
- Undeclared additional damage will not automatically be repaired at the same time as other damage in the workshop.
- Your contract requires a deductible equal to 2% of the car’s value for each damage: one impact = one damage. The deductible must be paid, except for glass breakage, hail, theft, break-in, and animal collision. (For the last 3 incidences, a police report is required.)
Important to know: you benefit from a complete insurance cover: civil liability, legal protection, driver and passenger cover, “Casco” damage to vehicle and claims management.
For any accident or immobilisation of the vehicle in Europe, always call our roadside assistance service 24 hours a day, 7 days a week (+352 40 71 40).
Call our FIRST driver service (+352 40 44 11 11 | first@leaseplan.lu) who will tell you the most suitable service provider for the repair or replacement of your windscreen. Most of them offer a pick-up service and/or come to your workplace to repair/replace your windscreen.
Report it to the police and inform Leasys of the break-in or theft via the claim form within 24 hours.
In the event of a theft abroad: once back in Luxembourg, file a police report.