At a time when operational efficiency and process fluidity are more essential than ever, Leasys has launched a strategic project: the complete migration of its integrated management platform and satellite systems. This ambitious project aims to modernize the company's technological foundations and, above all, improve the customer experience.
To find out more about the challenges, technological choices and impacts of this transformation, we spoke to Ricardo Rezende de Oliveira, Strategy & Transformation Director. He shares with us his vision and behind-the-scenes view of this strategic initiative for the company.
The milestone that triggered this strategic project was the fact that we’ve became Leasys in 2023 and, therefore, a migration from the legacy systems became a mandatory move.
Despite of being a mandatory project, we took this opportunity to review the whole IT environment, leveraging on the latest technologies that will allow us to streamline our internal processes in order to improve our customer’s experience.
In terms of timeline, our plan is to go-live with the new IT environment in August.
The migration of the full IT infrastucture is a quite complex project, having impacts in all the different stakeholders of the business (customers, suppliers/partners, shareholders & employees).
Change management is a crucial risk of the project and the main objective is to ensure a smoothly transition, taking into consideration all the different needs from the stakeholders.
For sure, one of the main challenges of the project is the change management related to our team. Changing all our tools has an impact in each and every process and employee of our company, and to overcome the resistance to change we need a full engagement of the people with a clear communication plan and an exhaustive training program. In this sense, we’ve put in place some initiatives to foster understanding, ownership and enthusiasm, including dedicated events to better explain all the steps of this important challenge. On top of this, we’ve also created what we called “extra mile sessions” in the evening to discuss challenges and needs of the company, to perform trainings and testing in the future applications.
Regarding customers, the main objective is to avoid and minimize the potential disruptions in the beginning of transition period, making sure that a high service level will be kept and even enhanced.
Technically speaking, our future IT infrastructure includes the new core system and around 30 satellite systems that are interfaced to each other, requiring a very close coordination of the different vendors and partners in order to have a full integration of the applications. Business team needs to be fully involved in this process, giving the right and complete requirements for the technical team to configure the right functionalities in the different applications, allowing the processes to be performed in a more efficient way.
In the short term, the next step is to guarantee a successful project go-live in the month of August, making sure we have a smoothly transition to our new IT infrastucture with positive impacts towards the different stakeholders.
It is important to mention that, during this period including few day/weeks before and after the go-live, some services may experience a slight slowdown in the processing of certain requests. To mitigate the potential impacts, a detailed Cut-Over Plan was built to clearly define the tasks to be performed by all departments during this period. On top of this, right after the go-live, a "hypercare" mode will take place to quickly identify and solve potential issues in the applications.
Moving forward, we will continue our digital transformation journey by leveraging on new technologies, like Artificial Intelligence, focusing on operational excellence which will enhance our customer’s experience.
