Frequently Asked Questions

How can we help you?

Using the car

In terms of insurance, all drivers may drive the vehicle as long as they have a valid driving licence and meet the requirements of the highway code.
However, it is important to make sure that the Car-Policy set up by your employer authorises the driving of company vehicles by external persons.

We really prefer that you don’t smoke in our cars. But we cannot forbid this. Please remember that the lease car must be returned to us completely clean and without any (interior) damage.

In order to provide you with the best service, it is important to keep your mileage up to date.

Please contact our FIRST driver service (+352 40 44 11 11 | first.lu@leasys.com) with your last mileage. You can also update it via the My-Leasys Driver mobile application.

The fines are sent to Leasys (the official owner of the vehicle). We then send them to the user of the vehicle, who is also the one who has to pay the tickets. We recommend that you follow up the fines quickly to avoid reminders and the additional costs that would result from this.

As a "good family man", use your vehicle in accordance with its purpose and in compliance with the operating and maintenance regulations. Pay attention to the water and oil levels and keep a watchful eye on the warning lights on the dashboard. It's also a good idea to check tyre pressure regularly.

If you have lost your fuel card or the card code, you can contact our FIRST driver service (+352 40 44 11 11 | first.lu@leasys.com) or fill in the fuel card form in the My-Leasys Driver mobile application. We will give you the number associated with your fuel card or send you a new fuel card.