DRIVER SUPPORT HUB

Return your vehicle

Everything you need to know before returning your vehicle.

Before your contract expires, our agent, Manheim Inspection Services, will be in touch with details of how to arrange for your vehicle to be inspected and collected. You can book your appointment up to 42 days in advance of your contract end date online, by accessing the easy-to-use, dedicated booking portal. You will need to provide your vehicle registration number and your agreement number to make your booking*.

 BOOK MY VEHICLE COLLECTION


If you haven't received contact from our agent within two weeks of your agreement's end date, please:

CALL FOR SUPPORT MAIL FOR SUPPORT
 

Alternatively, we can arrange to collect your vehicle** in line with the BVRLA Fair Wear and Tear Standards.

*Times cannot be specified. The agent will call approximately an hour before arrival. Collection service operates Monday to Friday. Please allow up to 10 working days to arrange the collection. Any changes must be notified by midday the previous working day before the collection date. Should the collection be cancelled or the vehicle unavailable a cost for failed collection attempts may be recharged.
**Address as your agreement, not a third-party address i.e. Retailer.

Get ready for your collection day:

Before collection day

To ensure a smooth, efficient and fair vehicle return process when it's time to hand back your leased vehicle at the end of your contract, a comprehensive inspection of the vehicle will be carried out by a qualified agent following the BVRLA Fair Wear and Tear Standards.

Three months before returning your vehicle:

We recommend to assess the BVRLA Fair Wear and Tear Standards so you can be ready for the vehicle to return. This document will help you to understand what is considered as a fair wear and tear, and what may be considered as an excessive or chargeable damage.

Download the BVRLA Fair Wear and Tear Standards here:

CARS & VANS

Two months before returning your vehicle:

Prior to the vehicle's return, we recommend you contact a professional repairer or valeter to arrange for any necessary repairs such as windscreen or bodywork chips, scratched paintwork, damaged wheels, interior seat staining, etc. 

You can also book your inspection and collection appointment on the booking portal here and will need to provide your vehicle registration number and your agreement number to make your booking.

Vehicle return requirements 

  • The vehicle must be roadworthy, have no warning lights showing, and tyres thread within legal limit.
  • The vehicle must have been fully maintained and serviced in accordance with the manufacturer’s guidelines.
  • All original equipment, accessories and controls must operate correctly.
  • The vehicle must have a valid MOT Certificate in place and sent to Leasys with the invoice.
  • The vehicle must be clean inside and out.
  • Advertising stickers, sign writing, decals, glue residue on the glass areas or bodywork, must be completely removed.

Your collection checklist 

For a smooth and efficient return of your vehicle on collection day, please follow the checklist below to ensure that all necessary items are returned, and personal belongings are removed from the vehicle before collection. Please remember that we’re unable to return any personal items left in the vehicle after its collection, so remember to remove any of your personal details and belongings, and to check all storage areas in your vehicle including the boot, glove box, door pockets, etc.

For further details on your End of Contract options, simply call our Contracts Management team on:

03445 614611

To include

  • All sets of keys, including spare keys.
  • Service book, stamped vith a fully completed service record history.
  • All original documents, including the handbook.
  • MOT Certificate (if applicable).
  • Radio code card.
  • SD, CD, DVD for satellite navigation (for security, delete your stored locations such as home address).
  • All optional removable equipment (such as tow bar, etc.).
  • All emergency equipment supplied with the vehicle jack, warning triangle, etc.).
  • Spare wheel, locking wheel-nuts and tyre mobility set.

To remove

  • Music CDs
  • Sunglasses
  • Road maps
  • House keys
  • Fuel cards
  • Any personal items

On collection day

On collection day please make sure your vehicle is inspection-ready before our agent arrives and none of the following apply:

  • Flat battery or vehicle cannot function as required.
  • Illegal tyres including foreign objects like nails embedded into them.
  • Any warning lights illuminated on the dashboard including AdBlue.
  • Windscreen damage including chips and cracks.
  • No MOT on the vehicle or anything that would cause an MOT fail.
  • Vehicle not on site or available for inspection.
  • Battery Electric Vehicles with less than 90% charge.
  • Vehicle doesn't have enough fuel in it to travel to the nearest fuel station.
  • Vehicle is too dirty to perform a detailed inspection.

If any of the above apply and the inspection appointment has to be terminated, a £174 termination fee may be applied.

Download the BVRLA Fair Wear and Tear Standards here:

CARS & VANS

If any applicable charges have been identified during the vehicle inspection, we will send you an invoice which can be related to:

  • Damage: if there are damages that fall outside of the Vehicle Return Standards.
  • Mileage: if the vehicle exceeded the mileage stated in your Contract Hire agreement.
  • Service and Maintenance: if the vehicle has not been serviced in accordance with your Contract Hire agreement.
  • Contract Duration: if the vehicle has been retained by you for longer than the agreed term.

Fair Wear & Tear

During the comprehensive inspection of the vehicle, Leasys is assuring you of the highest levels of professionalism and integrity by following the BVRLA (British Vehicle Rental & Leasing Association) Fair Wear and Tear standards. To find out more about what is considered as a fair wear and tear, and what may be considered as an excessive or chargeable damage, please refer to the BVRLA Fair Wear & Tear Standards:

CARS & VANS

Chargeable damage

Should the vehicle be returned with damage or missing service history, below are the End of Contract charges:

Part Type Repair Method Cost
Bumpers Bumper Corner £82
Bumpers Bumper Centre £82
Bumpers Refinish £141
Bumpers Repair and Refinish £177
Bumpers Refit £53
Carpet Trim Repair £35
Carpet  Valet £53
Documentation/Book Pack Recharge £27
Glass Glass Repair £45
Grille Refit £53
Grille Smart Repair £44
Metal Painted Component PDR £51
Metal Painted Component Refinish £141
Metal Painted Component Refit £53
Metal Painted Component Repair and Refinish £177
Metal Painted Component Smart Repair £69
Plastic Painted Component Refit £53
Plastic Painted Component Smart Repair £44
Small Plastic Components Refit £6
Small Plastic Components Smart Repair £44
Trim/Upholstery Trim Repair £67
Trim/Upholstery Valet £53
Valet/De-logo Remove Decals £53
Valet/De-logo Valet £53
Vehicle Parts Refit £53
Wheels Alloy Smart Repair £69
Mechanical Component Refit £53

* The cost for each missed service will be charged between £350 - £600 depending on vehicle manufacturer.

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