DRIVER SUPPORT HUB

Return your vehicle

Everything you need to know before returning your vehicle.

Before your contract expires, our agent will be in touch to arrange a convenient day* for you to drop your vehicle to one of our designated auction sites. You can also arrange this by contacting our agent directly on:

   

Alternatively, we can arrange to collect your vehicle** in line with the BVRLA Fair Wear and Tear Standards.

*Times cannot be specified. The agent will call approximately an hour before arrival. Collection service operates Monday to Friday. Please allow up to 10 working days to arrange the collection. Any changes must be notified by midday the previous working day before the collection date. Should the collection be cancelled or the vehicle unavailable a cost for failed collection attempts may be recharged.
**Address as your agreement, not a third-party address i.e. Retailer.

Get ready for your collection day:

Before collection day

To ensure a smooth, efficient and fair vehicle return process when it's time to hand back your leased vehicle at the end of your contract, a comprehensive inspection of the vehicle will be carried out by a qualified agent following the BVRLA Fair Wear and Tear Standards.

Three months before returning your vehicle:

We recommend to assess the BVRLA Fair Wear and Tear Standards so you can be ready for the vehicle to return. This document will help you to understand what is considered as a fair wear and tear, and what may be considered as an excessive or chargeable damage.

Download the BVRLA Fair Wear and Tear Standards relevant for you here:

Cars Vans

Two months before returning your vehicle:

Prior the vehicle return, we recommend to arrange for the necessary repair of any items such as: windscreen chips, scratched paintwork, chips on bodywork, damaged wheels, stain on seats, etc. The repairs must be carried out by a professional repairer and provide a transferable warranty.

Vehicle return requirements 

  • The vehicle must be roadworthy and have no warning lights showing.
  • The vehicle must have been fully maintained and serviced in accordance with the manufacturer’s guidelines.
  • All original equipment, accessories and controls must operate correctly.
  • The vehicle must have a valid MOT Certificate in place and sent to Leasys with the invoice.
  • The vehicle must be clean inside and out.
  • Advertising stickers, sign writing, decals, glue residue on the glass areas or bodywork, must be completely removed.

Your collection checklist 

For a smooth and efficient return of your vehicle on collection day, please follow the checklist below to ensure that all necessary items are returned, and personal belongings are removed from the vehicle before collection. Please remember that we’re unable to return any personal items left in the vehicle after its collection, so remember to remove any of your personal details and belongings, and to check all storage areas in your vehicle including the boot, glove box, door pockets, etc.

For further details on your End of Contract options, simply call our Contracts Management team on:

03445 614611

To include

  • All sets of keys, including spare keys.
  • Service book, stamped vith a fully completed service record history.
  • All original documents, including the handbook.
  • MOT Certificate (if applicable).
  • Radio code card.
  • SD, CD, DVD for satellite navigation (for security, delete your stored locations such as home address).
  • All optional removable equipment (such as tow bar, etc.).
  • All emergency equipment supplied with the vehicle jack, warning triangle, etc.).
  • Spare wheel, locking wheel-nuts and tyre mobility set.

To remove

  • Music CDs
  • Sunglasses
  • Road maps
  • House keys
  • Fuel cards
  • Any personal items

On collection day

On collection day, our qualified agent will follow the BVRLA Fair Wear and Tear Standards and conduct a comprehensive inspection of the vehicle’s conditions, both inside and outside, and ensure it drives properly. Once the inspection is completed, a vehicle condition report will be produced. This document must be signed and must include a record of the final mileage of the vehicle. As a reminder, all original equipment and accessories you were given with the vehicle must be returned with the vehicle. Please carefully refer to the checklist.

Download the BVRLA Fair Wear and Tear Standards relevant for you here:

Cars Vans

If any applicable charges have been identified during the vehicle inspection, we will send you an invoice which can be related to:

  • Damage: if there are damages that fall outside of the Vehicle Return Standards.
  • Mileage: if the vehicle exceeded the mileage stated in your Contract Hire agreement.
  • Service and Maintenance: if the vehicle has not been serviced in accordance with your Contract Hire agreement.
  • Contract Duration: if the vehicle has been retained by you for longer than the agreed term.

Fair Wear & Tear

During the comprehensive inspection of the vehicle, Leasys is assuring you of the highest levels of professionalism and integrity by following the BVRLA (British Vehicle Rental & Leasing Association) Fair Wear and Tear standards. To find out more about what is considered as a fair wear and tear, and what may be considered as an excessive or chargeable damage, please refer to the BVRLA Fair Wear & Tear Standards:

Cars Vans

Chargeable damage

Should the vehicle be returned with damage or missing service history, below are the End of Contract charges:

Party Type Repair Method Cost
Bumper Refinish £134
Bumper Repair and refinish £168
Bumper Refit £50
Trim/upholstery Trim repair £63
Carpet Valet £50
Glass Glass repair £42
Metal painted component Paintless dent removal £48
Metal painted component Smart repair £65
Metal painted component Refinish £134
Metal painted component Repair and refinish £168
Decals Remove decals £50
Wheels Alloy smart repair £65
Replacement parts / missing items Replace Manufacturer pricing
Service history Recharge £200

* Each missed service interval will incur a charge of £200.

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